BCCI had a dedicated Human Resources Division, previously the Staff and Establishment Division, in the group Central Office in London United Kingdom; the central office known as the Central Support Organisation (CSO) was responsible for overseeing the management and administration of BCC's global operations.
BCCI's Human Resources Division worked closely with BCCI's Systems & Operations Division and was assisted by human resources departments at important BCCI Regional Offices.
With a rapid expansion of the Bank, there was a need for trained manpower to man the branches, and therefore the need for recruitment. The recruitment was done in two streams. Stream-1, Recruit qualified and experienced staff to man the branch operation and stream-2, to also recruit fresh young individuals with education qualifications and no or little experience in banking. Stream-2 were trained by stream-1, who had the qualification as well as the experience and acted as mentors. The young fresh management graduate trainees, were groomed in the BCCI tradition, imbued with the management philosophy of BCCI alongside the traditional and experienced bankers, as an integral part of the synergy. In order to attain these twin objectives, there was an urgent need to open training centres around the BCC world.
BCCI's approach to banking was based on humanitarian ideals of service and caring, involving both material and moral for everyone in BCCI collectively the BCCI family. This applied as much to the internal dynamics of the BCC family as to relations with clients and the world at large. In this respect BCCI Human Resources played a vital role in sharing the BCCI President's vision and aspiration with the support of the training and development centres.
The functions of BCCI Human Resources included the following:
- Recruitment and employment
- Salary, benefits and allowances
- Performance reviews
- Training and development
- Succession planning
- Compliance with employment law and regulations.
- Human Resources Information Systems
- HR data and analytics
- In-house magazine
Recruitment, Training and Employment
- Contract of Employment: BCCI U.K.
- Contract of Employment: BCCI U.A.E. (1990)
- Basic Guidelines for Family and Staff: 1988
- BCCI - Personnel Review: 1983
- Human Resources Overview: 1982
- List of Managers of BCC Group Branches/Offices: 30 June 1981
- Taking Charge as Branch Manager: Letter format in use in BCC Hong Kong
- BCC's Image
- Indulgence of Staff in Business Activities: 1981
- Organisational Changes and Appointments and Transfers: August 1980 - September 1981
- Suggestion Scheme for Staff: 1981
- Authorised Signatories: 1978
- Know Your Bank 1978
- Press Advertising: 1976
- Test keys - Custody & Control: 1975
- Branch duty lists: 1975
- Leave Rules: 1974
- Bank Officer's Powers of Attorney: 1973
- Leaving Form
Salary, Benefits and Allowances
- International Officers - Travel Regulations and Baggage Regulations: BCC Instruction Circular 6 April 1991
- International Officers: Retirement Benefits and Rules: BCC Instruction Circular 1 December 1989
- International Officers' Service Benefits and Rules: BCC Instruction Circular 19 July 1989
- Baggage Regulations: Payment of Expenses Incurred for transfer of employee: 23 May 1983
- 1. Travel Regulations 2. Baggage Regulations: Amended 17August 1981
- Passage Facility for Home Travel to officers of International cadre: 1980
- 1. Travel Regulations 2. Baggage Regulations: 1979
- Bank Accommodation/House Allowance & Entitlement of Furniture & Equipment for married Officers: 15 April 1975
- Building Insurance and Mortgage Protection Policies: CCL Assurance Limited
- Revised Staff House Loan Policy and Guidelines: BCCI UK Regional Office Memo to All Branch Managers in the U.K. and Isle of Man: 17 January 1983.
- Building Insurance and Mortgage Protection Policies for Staff House Loan: BCCI UK Regional Office Memo 23 December 1981
- Car Loan Policy
- Guidelines for Mortgage Subsidy Application
Enhancing and enlarging the capability of Officers
Staff Benefit Trust
To motivate the employees, the BCC President established a unique Staff Benefit Trust with the intention that BCC should ultimately be owned by the employees. The employees would not be required to purchase shares in BCC.
The incentive for employees was the trust would provide a generous retirement benefit at the discretion of BCC, medical treatment, and financial support for the welfare of their families.
BCC International, published from November 1979 to March 1990 from London UK, was BCCI's own inter-group house magazine. The idea was the initiative of Mr John Hilberry, head of communications for BCCI group and previously with the Financial Times and Bank of America London UK. It was launched as part of an overall internal communications exercise to keep BCCI staff informed with news and activities of the group banks around the world.
The BCC International chronicled the growth of BCCI group, reporting regularly on all spheres of its operations. This growth, impressive by any standards, was two-fold. On the one hand BCCI grew vertically. Vertical growth in this sense, was the development of the services and products that BCCI offered to clients. But the BCCI group also grew horizontally, by opening more and more branches around the world.
The magazine also gave insights into BCCI's identity, the President's vision, sense of possibilities and inspiration to action, and the evolving international dimension of BCCI.
On 5 July 1991 western central banks took the unilateral decision to freeze BCCI group assets and shut down its operations worldwide.